Privacy Policy

Policy

This privacy and cookies policy sets out the basis on which any information that we collect from you, or that you provide to us, will be processed by us through your use of our website. You are advised to read this policy carefully before using our website and the services provided through it.

About Wardcon

This website is owned and operated by Wardcon Limited (we, us, our) are a Limited Company registered in England and Wales under the Company registration number 10230146. Our registered office is located at 7 Highshore Road, London, England, SE15 5AA.

The data we hold about you

You may provide, or we may collect or be provided with, the following data about you:

  • your name, email address, mobile phone number, company, and website URL
  • technical information about the device used by you to access our website or app (for example, the internet protocol (IP) address of the device and the characteristics of such device) and about your visit (for example, the pages viewed by you, how you moved about our website and how you interacted with pages)

Information we collect

From time to time, you will be asked to submit personal information about yourself (e.g., name and email address) to receive or use services on our website. Such services include bulletins, email updates and website feedback.

By entering your details in the fields requested, you enable Wardcon and/or its service providers to provide you with the services you select. Any information you provide to Wardcon will only be used by us and will not be disclosed unless we are obliged or permitted to by law to do so.

If you post or send offensive, inappropriate, or objectionable content anywhere on our website or otherwise engage in any disruptive behaviour towards Wardcon, we may use whatever information is available to us, about you, to stop such behaviour. We will hold your personal information on our systems for as long as you use the service you have requested and remove it if the purpose has been met or when you no longer wish to continue your subscription.

For most of our work, we do not need to know the personal details of individuals, and this is our preferred way of working. It should be noted that information which cannot identify an individual is not covered by data protection law. There are different types of information collected and used as follows.

  • Identifiable–information which may contains personal details that identify individuals such as name, address, email address, full postcode, etc.
  • Pseudonymised–individual level information where individuals can be distinguished by using a coded reference, which does not reveal their ‘real world’ identity.
  • Anonymised–data which is about you but from which you cannot be personally identified.

How we use data about you

We will use the above data about you to:

  • Allow you to use the interactive features on our website or app.
  • Communicate with you regarding contracts or works that we are engaged in for any comments, enquiries or complaints made by you.
  • Keep our website secure and ensure that content from our website is presented to you in the most effective way.

We would not share information that identifies you unless:

  • You have given us permission.
  • This is anonymised and therefore non-personal data.
  • We are lawfully required to report information to the appropriate authorities e.g., to prevent fraud or a serious crime.
  • It is necessary to protect children and vulnerable adults from harm.
  • A formal court order has been served upon us.
  • For the health and safety of others, for example to report an infectious disease like meningitis or measles.

Website privacy

Information on this paper explains our website privacy policy and how we will use and protect any information about you that you give us when you visit this website.
This privacy statement only covers the Wardcon website. It does not cover all sites that can be linked to from this site, so you should always be aware when you are moving to another site and read the privacy statement on that site.

Changes to our policy

If our privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing the page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties

Website Security

This site has security measures in place to protect the loss and alteration of information under our control.

Cookies

When we provide services, we want to make them easy, useful, and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • Enabling a service to recognise your device so you don’t have to give the same information several times during one task.
  •  Recognising that you may already have given a username and password, so you don’t need to do it for every web page requested.
  • Measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast.

Our website may use small text files, called cookies, which are automatically stored on your device when you access and use certain features of our website. As cookies are unique, they can be used to distinguish you from other users. To find out more about cookies, how to refuse them and how to change your device’s cookie settings, you should visit All About Cookies. Please note that if you refuse to accept cookies or change your device’s cookie settings, you may not be able to use all our website’s features.

Our website may use the following types of cookies:

  1. Strictly necessary cookies–These are cookies that are required for the operation of our website.
  2. Analytical/performance cookies–These cookies allow us to recognise new and returning visitors to our website and see how they move around our website.
  3. Functionality cookies–These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember any preferences set by you.
  4. Advertising / tracking cookies–These cookies are used to deliver adverts that are more relevant to you and your interests as well are limiting the number of times your see an advertisement and measure their effectiveness. They may be placed on your device by third party advertising networks.
    – Google Universal Analytics (website and online application only). We may use Google Analytics to see how you found your way to our website and to measure how you interact with our website’s content. These cookies do not store any personal information about you. Please see the Google Analytics Privacy Policy for further information.

Who we may share data with

Our external website developers, analytics and search engine providers that assist us in the improvement and optimisation of our website (though such information will be anonymised anor pseudonymised where possible so that you cannot be identified) See 1.3 Other third parties as may be required by law or any order of a court other competent authority.

Security of your data

We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Policy. Our Data Controller has a duty to:

  • keep sufficient information to provide services and fulfil our legal responsibilities.
  • keep your records secure and accurate.
  • only keep your information if is required.
  • collect, store, and use the information you provide in a manner that is compatible with the UK General Data Protection Regulation and the Data Protection Act.

All information that we hold about individuals will be held securely and confidentially. We use administrative and technical controls to do this.

All our staff, receive appropriate and on-going training to ensure they are aware of their personal responsibilities and have contractual obligations to uphold confidentiality.
We will only use the minimum and proportionate amount of personal information necessary. Where possible we will use information that does not directly identify individuals, but when it becomes necessary for us to know or use personal information a person, we will only do this when we have either a legal basis or have that person’s consent. We use strict controls to ensure that only authorised staff can access personal data. Only a limited number of authorised staff have access to information that identifies individuals, where it is appropriate to their role, and is strictly on a need-to-know basis.

We will only use the minimum and proportionate amount of personal information necessary. Where possible we will use information that does not directly identify individuals, but when it becomes necessary for us to know or use personal information a person, we will only do this when we have either a legal basis or have that person’s consent. We use strict controls to ensure that only authorised staff can access personal data. Only a limited number of authorised staff have access to information that identifies individuals, where it is appropriate to their role, and is strictly on a need-to-know basis.

Wardcon has a Data Protection Officer who plays key role in ensuring our accountability for Data Protection.
In some cases, there is a statutory requirement to process your data and we can do so without your consent. For some services where individuals choose to engage with e.g., where someone wishes us to include them on our mailing list, Wardcon may process this data by requesting your explicit consent.

Where Wardcon commissions a contract for the provision of a service, the organisation which delivers that service are the Data Controller. These providers are subject to contract and must keep your details safe and secure and use them only to provide the service.

Wardcon has undertaken an assurance exercise, validated via the completion of the Data Security and Protection toolkit, which has assured the legal basis of processing for each activity.

How long we may keep your data for

In all circumstances data will be retained in accordance with data protection requirements and ‘kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed’.

Once data is no longer required it will be destroyed securely:

  • Paper records will be destroyed in line with international standards. Where external confidential waste suppliers are used these will be under contract and assurance that destruction meets the necessary legal requirements and standards.
  • For digital media permanent destruction will be achieved by over writing the media enough times or physical destruction of media by breaking it up into small pieces.

Your rights

Under the General Data Protection Regulation all individuals have certain rights in relation to the information the ICB holds about them. Not all rights apply equally to all our processing and are dependent on the lawful basis for processing.

Further information can be found on the ICO site ‘Lawful basis for processing’ section.

Individuals can access personal information about them by making a ‘data subject access request’ under the UK General Data Protection Regulation.

Changes to this policy

We may need to update this policy to reflect changes tour website, or changes to any law or regulation relating to the processing of personal data. However, if we make any material changes to this policy, we will give you as much notice as possible and request your consent to such changes.

Contact us

Questions, comments, and requests regarding this policy should be emailed to; info@wardcon.net, and please use the subject heading: Privacy